30 Day Return Policy

Items purchased on our site without custom engraving and in original condition may be returned for refund or exchange within 30 days of the date of shipment. Upon receipt of your return, the item will be reviewed by our Quality Control department. Mfitdesign.com reserves the right to refuse the exchange or reimbursement if the items show signs of wear, custom engraving, alteration, resizing, or damaged of any kind where the item is not in original condition. Returns improperly packaged, without a return code on the outside of package, and uninsured will be refused. Any original package returned to us for reimbursement or exchange where recipient refused receipt will incur a $50 handling fee.

Return shipping costs are the sole responsibility of the customer. If our Quality Control department finds any of the aforementioned faults during inspection but at its discretion decides to accept the return, the customer will be responsible for a restocking fee for a minimum of $15. Shipping and Handling fees on all returns will NOT be refunded.

Preparing A Return: Step by Step Process

1. Get Your RMA Number. Your Return Merchandise Authorization (RMA) number can be retrieved by calling 1-877-321-MFIT or by emailing us at returns@MfitDesign.com. Once you receive an email confirmation with your RMA number, fill out the sticker provided in your original package and place the sticker on the outside of the box. Make sure the sticker is secure as the package will be refused without it.

2. Pack-Up. Make sure to use all the original packing materials. Do not write ‘diamond’ or ‘jewelry’ or ‘gold’ anywhere on the outside of the box for security reasons.

3. Send It Out. Mfitdesign.com requires all returns to be shipped via US Postal Service Registered Mail insured for the total value of the contents. Make sure to request a return receipt for confirmation that your shipment was delivered to Mfitdesign.com.

Send All Returns To The Following Address:
Mfitdesign.com
PO BOX 220885
Hollywood FL 33022-0885

These steps must be followed precisely or you may forfeit your right to reimbursement or exchange. If you have any questions or concerns, please contact us at returns@MfitDesign.com and we will be glad to help.